Bad Service

I have an Old Mutual Money Account which I use as my primary account I am having difficulty obtaining a statement or transaction report that enlists transactions performed on Sunday 28 July 2019. Reason for this specific request is on the said date I withdrew a R300.00 from Shoprite Devland the time of the withdrawal was 11:53 what happened was I put in my pin and prematurely pulled my card out which then prompted the system to show my transaction was unsuccessful I tried it again instantly and the transaction was successful and left the store with R300.00 in hand. Minutes later sms notifications come through my phone and it indicates that both transactions went off successfully 1st transactions shows it went off at 11:53 leaving a balance of R2379.69 2nd transaction went off at 11:54 leaving me a balance of R2078.69 I went back to Shoprite and they explained that I will need to obtain a bank statement and come back the following day because what might happen is transaction can be sent back into my account overnight and if that does not happen they will give me my monies as there was an error in the system I then decided let me wait and see if funds will be credited back into my account which never happened I contacted Old Mutual on the 05th August 2019 to request for a transaction history stipulating my reasons for my request and one was sent to me the document I received does not enlist transactions for the 28th July 2019 I waited a few days for my statement to be sent that too didn’t have transactions for the 28th I have since then been in email talks with old mutual and no one is able to send me a report of my transactions for the 28th of July 2019 both the transaction report and statement are listed 26 27 29 etc I have been in email talks with Janine Heneke email ref {MMAS***}and she insists on me calling in for a transaction report which I have already received and made her aware the date I’m looking for is not on either documents from old mutual and this is causing me to delay on my refund with Shoprite