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Tshepiso R
1 reviews | Active since Jul 2022
30 Oct 2025, 08:28
bad service
I have an old mutual life policy with old mutual connect.been calling and asking them to amend my email address my premium.why haven’t they? like really old mutual? now ai call and I am transferred from pilar to post??????
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
30 Oct 2025, 09:17Good day Tshepiso, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Oct 2025, 09:17
Official
Good day Tshepiso, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Tshepiso R's updateReviewer Update
30 Oct 2025, 09:38Wena Complaint management,do you understand that my premium went up,evwn after i called and say O don’t want an annual increase??? do you also understand that I don’t get communication because my old email address is the one used even after I’ve called and changed it? is this the best you can do??? management? how do you expect juniors to know their job upto perfection when one get such a feedback from management? I want my premium to go back as they were!
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Tshepiso R's update30 Oct 2025, 09:38
Reviewer Update
Wena Complaint management,do you understand that my premium went up,evwn after i called and say O don’t want an annual increase??? do you also understand that I don’t get communication because my old email address is the one used even after I’ve called and changed it? is this the best you can do??? management? how do you expect juniors to know their job upto perfection when one get such a feedback from management? I want my premium to go back as they were!
Old Mutual's replyOfficial
30 Oct 2025, 10:23Good day, Tshepiso.
We note your comments and understand your concerns regarding the premium increase and communication issues. Please be advised that this matter is being attended to, and feedback will be provided via email once our team has reviewed your policy and the requested changes.
Kind regards,
Old Mutual Complaints Management
We note your comments and understand your concerns regarding the premium increase and communication issues. Please be advised that this matter is being attended to, and feedback will be provided via email once our team has reviewed your policy and the requested changes.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply30 Oct 2025, 10:23
Official
Good day, Tshepiso.
We note your comments and understand your concerns regarding the premium increase and communication issues. Please be advised that this matter is being attended to, and feedback will be provided via email once our team has reviewed your policy and the requested changes.
Kind regards,
Old Mutual Complaints Management
We note your comments and understand your concerns regarding the premium increase and communication issues. Please be advised that this matter is being attended to, and feedback will be provided via email once our team has reviewed your policy and the requested changes.
Kind regards,
Old Mutual Complaints Management