PJ
Palesa J
1 reviews | Active since Dec 2016
22 Dec 2024, 18:45
Bad service
Can I ask old mutual to be fair , I changed by debit order date from 25th to last day of the month because of I lost employment. 30th Nov they were supposed to debit but it was on Sunday hoping they will debit Monday, but the debited Friday before.
I received a call asked for a rerun of debit order, which they debited on the 9th to and will double debit December, on Friday they credited my account n sent a letter of policy lapse.
Please listen to call recordings n active my account
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
22 Dec 2024, 18:46Good day P Jele
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Dec 2024, 18:46
Official
Good day P Jele
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management