Bad service

I app**** for funds from my retirement and submitted my forms on the 12th of march. I phoned on the 16th to find out if I had submitted everything and I was told my application form was missing. I resubmitted everything and phoned to confirm. On the 23rd I received an email from Anthony van Wyk who requested for my tax number, I rep**** immediately to that email. I called old mutual on the 31st of March to find out how far my claim is and I was told they are waiting for my tax number I explained to the call centre consultant that I have sent my tax number. on the 8th of April I phoned again to find out how far my claim was. I was told my claim has been closed which left me a bit puzzled because I didn't have the money in my account and I didn't get a call from anyone at old Mutual to tell me my claim has been closed. Daniel at the call centre told me he is resubmitting to the processing team and this should take about 15 days. I phone again on the 10th and I spoke to Kholeka who told me the forms I submitted were wrong REALLY?? she told me the processing team will be in contact with me. phoned this morning and spoke to Daniel and guess what? I was told the same **** again.. Fuming