WH
Whitey H
1 reviews | Active since Sept 2018
05 Mar 2025, 07:18
Bad service
Our client passed away last year. Since 10/2024 we try to do a cession on a policy of his daughter. All requirements were submitted and still cession is not completed. Old Mutual sent an e-mail yesterday requesting a cession form to be completed and submit to them, which was already done on several occassions.
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Old Mutual's replyOfficial
05 Mar 2025, 07:37Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2025, 07:37
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management