Bad service

Recently I cancelled an investment policy and had to wait an entire month for my funds. They advised that the cancellation would require 3-5 business days, later changed to 15 days and another agent advised about a 7-day waiting period and even got a date they said it'd be paid out but guess what, still haven't been paid. It's disappointing that they make promises they fail to keep and what's worse is that branch manager(s) don't really see the urgency or importance of promises, neither does anyone there. I'm extremely disappointed at their service and would never do business with them ever again.