Bad service

I am highly disappointed by the service Old Mutual has given me. I left my employer end of April. To date I keep following up with my administrator at my previous employer for forms to payout my retirement savings. I am always getting a response to say " she's waiting on Zain from old mutual to send her the forms. Every week is a different story. I question myself that what if i had a funeral claim to make and would have waited for the forms this long. Surprisingly, I received 2 messages from Old mutual to say that I need to make a claim for my retirement funds. I will not recommend Old mutual to anyone if this the service customers receive.