Bad Service

I started a investment policy with old Mutual last year and i was assisted by a financial adviser by the name of Thandokazi who promised that every month she will provide feedback on how the investment has performed for that specific month.

Months passed without a word from her neither old mutual, I therefore decided to cancel my policy with Old Mutual, that is when the nightmare.

I completed forms that was forwarded to me including attached supporting documents for the disinvestment. after two weeks without any feedback i decided to call and i spoke to Zandi and she refused to give me her surname who referred me to her manager by the name of Roben Adams. I therefore explained to Roben the nature of my case and even going an extra mile to visit the Branch at Witbank Saveways. She (Roben) gave me her word that the disinvestment will be finalized and process the following week. To my surprise out of the six policies only three were paid and the rest not paid and to-date still fighting about it. On the 11th of April i spoke to Pheliso who was arrogate and rude when i refused to give her my account number due to safety reason which i have experience before, She told me that it was the company policy to ask such information, I therefore told her (Pheliso) clearly out of all the consultant who i spoke to you are the first to ask such information. I requested her to call the very same Roben Adams to finalize my query, she made me hold for almost an hour without Adams coming, when she decided to come to the phone she (Adams) promised that she will follow up and revert to me by COB.

In conclusion Old Mutual is not the correct insurer which people should invest with due to the service and incompetency which their staff are not trained for, What they advertise is not the true reflection of what they offer their clients...