MM
Mantsie M
1 reviews | Active since Jan 2025
31 Jan 2025, 10:12
Bad service
I had a still born on Friday 24/01/25 we logged a claim on Monday asked to submit everything by Tuesday 28 and a payout was promised first they said 24 hours then changed said 48 hours till today no payout from them instead they are making us drive up and down ND the funeral cannot proceed which is an emotional damage to myself cos we can't move forward, they have no sense of urgency as Africans the child should be buried already but we are stuck
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Old Mutual's replyOfficial
31 Jan 2025, 10:41Good day Mantsie,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply31 Jan 2025, 10:41
Official
Good day Mantsie,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management