Bad service-69668N***

On the 21st of December 2020 an amount of R256. 10 was deducted on the incorrect date as my deduction date falls on the 27th of every month. I was very unhappy as there was no sms or phone call regarding the payment that was deducted on the wrong date and no warning that they will deduct before my salary date.

On the 7th of January 2021 i received a phone call from this number *** and I was told that I missed some payments on my policy in 2018 and when I asked the lady how did that happen and can she tell me which months I skipped with the payments. She told me that I must go to the nearest branch and ask for a statement they will be able to assist with that. I went to the branch at King Williams Town Metlife branch and a guy helped me and told me that he can't help me as the system that he is working on are unable give me the statement and the lady that can assist me with the statement is buzzy in a meeting and I should come back when the meeting is over so I asked the guy must queue again and he told me ge doesn't know I must asked the lady at tge front desk. I also offered to e mail my statements but he wanted the hard copies. I just left and decided to go home as I waisted my time.

On 12 February 2021 i went back again to the same branch and I was helped by the same guy and he took my bank statement for 2018 as I told him that according to the statement I never skipped 1 payment and he took all my details and scan the statement and he told me that he will get back to me once the guy's that is dealing with the statements is back from their meeting. He also told me that they will send everything to head office and they will be able to see which month's I skipped in 2018. I am still waiting for feedback, i haven't recived any calls or emails. I send an email to *** no responds on Monday then I decided to send an email to *** and all I received is an automated reply.

I was not able to get the consultants name as the staff at KWT metlife is not wearing name badges.

I just want to cancel this policy that I had for years, can deal woth the incompetence.

My policy number 69668N*** Wendy Williams Cell *** E mail:***