HM
Hellen M
1 reviews | Active since Jul 2021
06 Jul 2021, 11:07
Bad service
I cancelled my investments with old mutual, went to the branch and signed and submitted what they requested. One investment payed out the money then they tell me that the other one payed at fnb account which I don't know of and i never had an fnb account. To this day haven't got my money. But when you get to the branch they say new claim since from 9 June 2021.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
06 Jul 2021, 11:27Dear Hellen M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply06 Jul 2021, 11:27
Official
Dear Hellen M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
HM
Hellen M's updateReviewer Update
06 Jul 2021, 13:41It's what you keep on saying but nothing. The only help i want is to see my money in my account.
HM
Hellen M's update06 Jul 2021, 13:41
Reviewer Update
It's what you keep on saying but nothing. The only help i want is to see my money in my account.