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nondumiso L
1 reviews | Active since Aug 2011
16 Oct 2023, 16:33
Bad service!!
As I'm typing this, I'm on the call with your consultant, who just went mute and pretended not to hear me. I'm so frustrated with the service; it's either they pretend not to listen to you, or they hang up on you. I have a policy that I requested to be reinstated and till today no one is able to assist me. I made a payment last week Wednesday and emailed my proof of payment, but somehow no one is able to reinstate the policy.
You can't tell me that all your consultants are this ***********, this is ridiculous!! I want someone to call me tomorrow with a resolution and no stories.
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
16 Oct 2023, 16:34Dear Nondumiso
We are sorry to her about the service experienced. We investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to her about the service experienced. We investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
Old Mutual's reply16 Oct 2023, 16:34
Official
Dear Nondumiso
We are sorry to her about the service experienced. We investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to her about the service experienced. We investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
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nondumiso L's updateReviewer Update
21 Nov 2023, 11:08Old mutual why did you cancel my policy? I paid what was due last month and you confirmed that the policy is now active and you will continue with the debit order. To my surprise I get an email today that my policy is cancelled. I called your call centre and your consultant can't even assist me. Please active my policy today!
nL
nondumiso L's update21 Nov 2023, 11:08
Reviewer Update
Old mutual why did you cancel my policy? I paid what was due last month and you confirmed that the policy is now active and you will continue with the debit order. To my surprise I get an email today that my policy is cancelled. I called your call centre and your consultant can't even assist me. Please active my policy today!