WC
Wanda C

1 reviews | Active since Mar 2020

24 Jan 2025, 12:54

Bad service

It's been a week now waiting for my money all they know it to make promises they can't keep, I have never seen a company that does not care about peoples problems about this one, I don't know why, I still have their money account and funeral plan

0
Replies (6)
Old Mutual
Old Mutual's reply24 Jan 2025, 13:04
Official
Hi Wanda, we are truly sorry for the delay and frustration caused. Rest assured that we are following up regarding this matter to ensure you are provided with feedback.
WC
Wanda C's update24 Jan 2025, 16:00
Reviewer Update
I just called your useless call center only to be advised that, they still waiting for my october contribution, I realy dont know what games is old mutual playing with my money
Old Mutual
Old Mutual's reply24 Jan 2025, 16:06
Official
We are very sorry to hear this, Wanda. Rest assured that our team is looking into this and will provide feedback.
WC
Wanda C's update24 Jan 2025, 16:24
Reviewer Update
this all you good at - will provide feedback since october saying the same thing, lies - lies lies till when?
WC
Wanda C's update28 Jan 2025, 13:28
Reviewer Update
How long will old mtual take to pay my money, everyday i call tehm its diffirent stories - it has been 4 months now since i was waiting for my money-
Old Mutual
Old Mutual's reply28 Jan 2025, 13:44
Official
Good day Wanda,

Our team sent you an email dated 22/01/2024. The email reads as follows:
"Hello Wanda

By way of feedback we requested confirmation form HR regarding your final month contribution. Hence your claim is pending status.

Regards"

Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.