Bad service

I have been calling for the past few days just to get my tax certificate. Auto answer informs us that some of the staff members may still be working remotely. Those that you get hold off transfer you from one department to the next. You will hold the line till you run out of airtime or lose interest. Not happy at all. When they want to run promotions they will call you a hundred times. But when you want them they are nowhere to be found