Bad service

I am so disappointed with the service that I am receiving from you guys, I have tragically lost my son but instead of grieving and processing the whole thing I am running around providing all the documents that you require. You are busy sending me from pillar to post, since the 10th December. I had to make a loan to bury my son as if I didn't have a funeral cover whereas I am covered with you.

Today I submitted a letter from SASSA stating that my son was receiving SRD Covid grant, its stated there clearly but still you are asking for the same document. Last week the 12 December I submitted a letter from the institution stating that my son was registered there but same day you asked for the same document.

I will never trust Old Mutual again, after this I am cutting ties with you...