bad service

I have two issues that I do not understand

1. When I called to increase my life cover I requested the consultant to make sure that he doesnt open a new policy , guess what he opened a new policy instead of increasing my current life cover now I have two life covers . All I want is one debit order for my life cover not 2 .

2. Why on earth can't I link my existing rewards profile with my superfund so that i can earn points , i tried to email the contact centre i am told to reset password still , I get an error that I cannot register to earn rewards as i have already registered which makes sense , but I need this resolved because it has been more than 18 months of loosing points.

You are a good organisation but your team memebers are letting you down , if my lifecover issue is not rectified and I have one debit order I will be tempted to move to another service providers who are waiting for my business and are slightly cheaper for the same value and better benefits