BAD SERVICE

I cancelled the Education plan on the 23rd March 2016 and the consultant at Claremont branch advised me it will take 5-10 working days to pay out. I then received a sms requesting my marriage certificate in order for my surname change which I didn not understand as I gave all my documentation when I app**** for the funeral and education policy. I then faxed my certificate which was received when I called the call centre to follow up on my query. Today I receive another sms saying that I have to wait another 10days before payout when a consultant advised me yesterday that I should receive the payment by the 05th April 2016 for the latest. I WANT MY MONEY and I'm not going to wait another 10days. I have had endless probless with Old Mutual and will rather take out policies elsewhere. The consultants should go for training if they dont know what they are talking about and when you go to the branches they are more on their cell phones chatting.