Bad service.

My mother has a funeral policy with Old Mutual. In 2015 she went to enquire about the status of the policy as she was retired and had the policy for years. She went to enquire in one of the branches in King William's and she was told everything was fine her policy has matured and all covers were in place. End of October my father past away and my mom did a claim beginning of last month and Old Mutual paid out R2200. When she went to in enquire in another branch in King William's town she was told her policy has lapsed and there are no benefits. She was told she was supposed to pay by hand but there was a debit order. There was no communication from Old Mutual to say her policy was going to lapse. Old Mutual is no longer the trusted company it used to be.

I had a problem also where I deposited money into one of the accounts I have with them on 12 September 2019 and the money was never allocated to my account untill now. I had to query the money in the Cape Gate branch that's when I found out. Funny enough I was told to use my ID number as a reference.

After all of this I'm thinking of moving my passions to a different company