AB
Anthea B
1 reviews | Active since Feb 2020
06 Nov 2024, 13:32
Bad service
On 30 September 2024 I submitted a claim on the system as I had recently resigned. On 7 Oct 2024 I received a sms stating that the disinvest had been effective. On 21 Oct 2024 another sms was received stating that they are requesting a tax directive. I have been continously following up with them, but everytime it's a different story. I even logged a complaint, but that was also going to take 3-5 days. Today,6 Nov 2024, sisanda told me that the disinvestment took place on 30 Oct 2024. I asked her how this was possible if I received communication from the stating it was done at the beginning of Oct. I also wanted to know what was going to happen to my interest that I have occurred while waiting for them to fix their systems, she could not answer me. When I asked to speak to a manager or team leader I was informed that they were all on a call and would call me back. Let's hope it still happens today, as none of the other old mutual staff called me back.
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Replies (6)AB
Anthea B's updateReviewer Update
15 Nov 2024, 14:58I must express my profound dissatisfaction with the service I have received from Old Mutual. This has been the worst experience I have ever had with any financial institution.It appears that your staff, including Erike Koortse, are either unable or unwilling to provide adequate assistance. Instead of calling me to address my concerns, Ms. Koortse only sent two emails. The first email stated that I would receive feedback in three days, and the second email then revised that to two days. This was followed by a call on Wednesday informing me that Momentum must accept the ROT.Today, I followed up and was informed that once Momentum accepts the ROT, my funds will be disinvested and subjected to tax, despite being told weeks ago that Old Mutual was waiting for SARS. This inconsistency and lack of clear communication is unacceptable.I have informed Ms. Koortse that my next step will be to escalate this matter to the Ombudsman and News24.
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Anthea B's update15 Nov 2024, 14:58
Reviewer Update
I must express my profound dissatisfaction with the service I have received from Old Mutual. This has been the worst experience I have ever had with any financial institution.It appears that your staff, including Erike Koortse, are either unable or unwilling to provide adequate assistance. Instead of calling me to address my concerns, Ms. Koortse only sent two emails. The first email stated that I would receive feedback in three days, and the second email then revised that to two days. This was followed by a call on Wednesday informing me that Momentum must accept the ROT.Today, I followed up and was informed that once Momentum accepts the ROT, my funds will be disinvested and subjected to tax, despite being told weeks ago that Old Mutual was waiting for SARS. This inconsistency and lack of clear communication is unacceptable.I have informed Ms. Koortse that my next step will be to escalate this matter to the Ombudsman and News24.
Old Mutual's replyOfficial
15 Nov 2024, 17:48Hi there, we note your comment, including the previous comment. Please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Nov 2024, 17:48
Official
Hi there, we note your comment, including the previous comment. Please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
AB
Anthea B's updateReviewer Update
21 Nov 2024, 11:15And still nothing from Old mutual
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Anthea B's update21 Nov 2024, 11:15
Reviewer Update
And still nothing from Old mutual
Old Mutual's replyOfficial
21 Nov 2024, 13:48We acknowledge receipt of your comment and we assure you that we are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply21 Nov 2024, 13:48
Official
We acknowledge receipt of your comment and we assure you that we are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
AB
Anthea B's updateReviewer Update
25 Nov 2024, 15:20Today I realised that clearly clients are not a priority to Old Mutual. My friend who resigned 2 month after me has received her pension payout. Can you please fix you system and payout my money.
AB
Anthea B's update25 Nov 2024, 15:20
Reviewer Update
Today I realised that clearly clients are not a priority to Old Mutual. My friend who resigned 2 month after me has received her pension payout. Can you please fix you system and payout my money.
Old Mutual's replyOfficial
26 Nov 2024, 07:47Hi Anthea, we are very sorry for the delay. We can assure you that are team is aware of your query and will be in touch once an update becomes available.
Old Mutual's reply26 Nov 2024, 07:47
Official
Hi Anthea, we are very sorry for the delay. We can assure you that are team is aware of your query and will be in touch once an update becomes available.