ZD
Zama D
1 reviews | Active since Nov 2019
08 Feb 2021, 12:43
Bad service
I requested to withdraw from my savings plan. I had sent all the required documents and I’m still waiting 12 days later no response from anyone. May I have this matter resolved as soon as possible. im glad im cancelling the policy as you are failing to deliver a basic service.
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Replies (2)ZD
Zama D's updateReviewer Update
10 Feb 2021, 15:292 days later after my post, I'm still sitting with the same problem. 2 weeks down the line im waiting for payment! This is ridiculous, im glad im cutting my losses with Old Mutual. May I please have the money in my account by tomorrow! I have been patient enough!!!!!!!!!!!!!!!!!!!!!!!!!
ZD
Zama D's update10 Feb 2021, 15:29
Reviewer Update
2 days later after my post, I'm still sitting with the same problem. 2 weeks down the line im waiting for payment! This is ridiculous, im glad im cutting my losses with Old Mutual. May I please have the money in my account by tomorrow! I have been patient enough!!!!!!!!!!!!!!!!!!!!!!!!!
ZD
Zama D's updateReviewer Update
11 Feb 2021, 10:4415 days later, I still havent been assisted. I spoke to Coleen Aanhuizen who said " I am referring the withdrawal for processing and will confirm when the payment is finalised. Please allow 2 working days for processing." its the 3rd day today nothing from her! WHAT IS TAKING SO LONG! CAN THIS BE DONE WITH IMMEDIATE EFFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ZD
Zama D's update11 Feb 2021, 10:44
Reviewer Update
15 days later, I still havent been assisted. I spoke to Coleen Aanhuizen who said " I am referring the withdrawal for processing and will confirm when the payment is finalised. Please allow 2 working days for processing." its the 3rd day today nothing from her! WHAT IS TAKING SO LONG! CAN THIS BE DONE WITH IMMEDIATE EFFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!