Bad Service

On Monday the 29th of February 2016, I visited the branch and enquire the options I have when want to withdraw from my savings account. I was told this time is too withdraw everything and start from scratch if i wish to. I then took that option and requested all the money I had on my account. I submitted all the documents needed. When i left the branch i got a message saying my request will be attended to within 9 days. On the 11th day I got a text from Old Mutual to say my details on the ID and on the system do not correspond. This is not the first time Old mutual gave me a service like this. Last time the gentleman from Old Mutual Head Office called me and told me the same thing only to realize that they mix my documents with some else's documents. Now the same thing is happening again. every time they need to release the funds they always come up with stories. old Mutual Administration is very poor, Mixing up client's documents is not Professional. I need my money as they promised to give it me. Poor Service all the time and I am sure I am not. the only one with this problem.