CG
Chumani G
1 reviews | Active since Oct 2015
26 Jul 2022, 11:40
Bad service
Went to surrender my retirement with a value of R7200 on the 29th of June 2022, up until today I have not been paid. I got a very appalling service from Nomonde when I went to enquire at Vincent branch. Yesterday I got a message saying my my retirement exceeds R15000 of which that is false. I phone your call centre and did not get any help what must I do.
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Thank you for your response. To add I was informed the money would be paid after 15 days maximum at the branch where I did the withdrawal,I even got an sms saying that. When I went to enquire after 15 days Nomonde made me feel foolish and was loud I felt so embarrassed. I left my number for the manager to contact me before I could not believe how I have been treated but she has not. Yesterday I get a message saying it won't be paid because it exceeds R15000 of which that's not true. I called your call centre to enquire and i did not get any satisfactory response. I am really disappointe at this level of disrespect
Chumani G's updateReviewer Update
26 Jul 2022, 16:59Thank you for your response. To add I was informed the money would be paid after 15 days maximum at the branch where I did the withdrawal,I even got an sms saying that. When I went to enquire after 15 days Nomonde made me feel foolish and was loud I felt so embarrassed. I left my number for the manager to contact me before I could not believe how I have been treated but she has not. Yesterday I get a message saying it won't be paid because it exceeds R15000 of which that's not true. I called your call centre to enquire and i did not get any satisfactory response. I am really disappointe at this level of disrespect
CG
Chumani G's update26 Jul 2022, 16:59
Reviewer Update
Thank you for your response. To add I was informed the money would be paid after 15 days maximum at the branch where I did the withdrawal,I even got an sms saying that. When I went to enquire after 15 days Nomonde made me feel foolish and was loud I felt so embarrassed. I left my number for the manager to contact me before I could not believe how I have been treated but she has not. Yesterday I get a message saying it won't be paid because it exceeds R15000 of which that's not true. I called your call centre to enquire and i did not get any satisfactory response. I am really disappointe at this level of disrespect