Bad service

good day<br> please not that I was permanent working for PnP and our provident fund is under Old Mutual. I was dismissed by PnP 5th June 2015. I called PNP HR the following week and they told me that the papers are being processed by you the same month for me to get my provident fund and i then contacted old mutual to find out how far they are with processing my fund and to advise the payment date they then gave me feedback that payment will be done by the end of July or 1st week August . I called Old Mutual on the 1st week of August . i got through to an agent who told me that the lines are always busy and that he couldn't help and advised i must rather go to the Old Mutual branch/office and call the call centre from there. i went to the Old Mutual branch in Ghandi Square Johannesburg CBD. they told me they couldnt not assist me nor could i use their phone to call Old Mutual Call centre. They did not give me any reason as to why, i have been calling the call centre using my own airtime to get the payment date all i was getting from the agent is that payment will be done withing 5 working days and till this day no payment has been received as yet, All i want to my provident fun