HM
Hlulani M

1 reviews | Active since Aug 2019

25 Aug 2025, 22:23

BAD SERVICE

Old mutual it's a bad company, they don't take care of their customers, I had a policy with them, last month they debit my account early, the date before I get paid, I tried to call them, you can't reach them, I decided to go to the branch to report the problem, that they must debit, the lady in the branch instead of solving the matter, she offered something else, I was shocked, I ask her I understand you want sales please solve my problem first, she rep**** she can't assist me with debit order problems, I must wait for them they will call, I tried to WhatsApp platform I need them to debit twice, last week I received email that my policy is forfeited, I was shocked I have this policy with them more than 7 years, I tried to write email no assistance.

0
Replies (3)
Old Mutual
Old Mutual's reply26 Aug 2025, 08:53
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
HM
Hlulani M's update27 Aug 2025, 04:22
Reviewer Update
They can even lie,

They don't care of us as customers, I cannot recommend any one for this company,

People of Mzansi stop trusting this company it's Bad,

If you didn't experience bad service from them MARK MY WORDS, you will experience it.


Old Mutual
Old Mutual's reply27 Aug 2025, 09:11
Official
Good morning Hlulani M, we note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management