BAD SERVICE

i called in at 1:19 and I spoke to a gentleman by the name Vukile and he was really rude . He didn't listen to my query or my request. I took a policy with Old mutual last week and I spoke to a friendly lady who confirmed that should I need any assistance then I should contact her on *** . Today I got 2-3 missed calls from that number and I decided to contact back assuming that Theres was trying to get a hold of me. This Vukile person wanted to know if I want to speak in my home language because he knows that sometimes people struggle in English. I felt very insulted by the remark and when I asked him to repeat with no hesitation he did so. I am really shocked by the level of service that was given by this person. He was not helpful ,not professional and didn't value me as a customer.<br> <br> Truly disappointed.<br>