Bad Service.

I am so disappointed with Old Mutual. The service keeps deteriorating.

I cancelled 3 of my policies that I had with them. The debit orders went through on the 1st of July 2019. I didn't mind because I thought I would get a refund (I could've easily reversed them, but I still have other policies with them of which they make a lump sump debit order so I prefer not to do a reversal).

On the 9th, I spent 30 minutes on the phone with no agent taking a call on the ***number. I thought, let me send an email.

I sent an email and got a reference number CCC***7. The email said they would every effort to respond within 48 hours. Its been 6 working days and still no response.

I tried calling again today, spent an average of 45 minutes, still no agent picking up the phone.

I am so glad I cancelled my life policy!!! All I want now is a refund on the debit orders please.

See below contract and policies cancelled:

Contract number: *** DEATH BENEFIT/1 PREMIUM PROTECTION (DISABILITY) BENEFIT PREMIUM SEVERE ILLNESS PLUS BENEFIT/1 EXTENSIVE DISABILITY BENEFIT/1 -

Hope I get this resolved!