Bad service

Hi,

I am at my wits-end with Old Mutual. In May my debits for three of my policies didn't go off because of a financial issue. I have since tried to remedy the problem by going to the branch twice but I haven't received any help that has led to good results.

I also tried to change the debit date and was suppose to be double debited this month but so far only one amount went off on the 25th and I am not even sure what it was for.

I have tried emailing one of your financial advisers for assistance but she hasn't helped me much and doesn't reply anymore.

I just tried calling your call centre and didn't get through as it seems all your agents are busy. I need assistance, I need to know what is happening with my policies. Can someone please respond and give me service.