bad service

Good day

I opened money account with the aim of saving, however the service I have received from old Mutual is extremely bad. I withdrew money at Jabulani Old mutual ATM on the 23rd of February R500 and I only got R100.00 from the ATM.I then immediately alerted one of the consultants there and she said they have been experiencing problems with their ATM and they will reverse the money within three working days. Kindly NOTE that I needed to use that money on that day but I was forced to wait for days as if I am the one who broke the old mutual ATM.Moreover I had to call several times enquiring about this matter as I NEED MY HARD EARNED MONEY and was assured that it will be deposited within five days and was given a call reference ********** 0.Up to this day no money has been reversed and I had to use my airtime again to call Old Mutual and worse the consulted told to me that the feedback came on the 28th of February but NO ONE BORED TO LET ME KNOW and I am told that I won’t be receiving my money back. I was so happy about old mutual before and I had recommended my friends to use your servicing but this is **** of a bank and its robbing people their monies. Jabulani Mall Old Mutual knew they had ATM problems, now I have to suffer the consequences of trusting you with my money . I AM VERY VERY DISAPPOINTED WITH YOUR SERVICES.