1 reviews | Active since Sept 2015
Bad service
Writing on behalf of my cousin.
He recently interact with a consultant which suppose to help him with his retirement fund payout.
The consultant who helped him in Vredenburg branch informed him that it needs to be send to Sars. It takes up to 2working days after submission. The enquiry was done on the 6th of November.
Today is the 14th and still no one has contacted or inform me of my pay out. When I phoned in today spoke to a consultant :name is Kent. He assisted me quick and says that there was a delay - for no reason!So he escalated this matter as urgent. I am thankful to hopefully get feedback.
Its really frustrated waiting so long for feedback. More then a week for feedback only. That's really bad.
We received your review of 14 November 2018.
We are sorry to hear about your cousins service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
We received your review of 14 November 2018.
We are sorry to hear about your cousins service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
I called Mr Van Wyk this morning and was not able to reach him. His phone is on voicemail. The payment was finalised and left Old Mutual's account. The bank normally take 48 hours (working days) to make the funds available.
He must check his bank account tomorrow morning.
Kind regards
Coleen
Best regards,
I called Mr Van Wyk this morning and was not able to reach him. His phone is on voicemail. The payment was finalised and left Old Mutual's account. The bank normally take 48 hours (working days) to make the funds available.
He must check his bank account tomorrow morning.
Kind regards
Coleen
Best regards,