Bad service.

In March of 2018 I started a savings policy with old mutual as mean of saving for rainy days and that was successfully done over the phone within a few minutes without the requirement of any documentation whatsoever. On the 16th October of 2018 I put in a notice to withdraw some funds as the rainy day had come quicker than I had expected, I put in a notice to withdraw and was then e-mailed forms to fill in and also get a commission of oath on and return them back accompanied by my ID copy as well as recent bank statement, that was done and I sent back everything on the 18th of October and got on the phone with the advisor andandasked told me this would take 7 to 14 working days,so asked why go through so much pain to withdraw my money whereas when I took on the policy no documentation was required from my end, advisor explained a long story that I did not get.

I went to the branch later that week to ensure that the notice has been filed and I was assured that it has been filed and that I would have my money in about a week, the week is up and nothing and I have been e-mailing the consultants and they're telling me that my things are with their processing department from the 6th of November and this may take yet another 15 days to process.

What ****y service from the institution, imagine being given a run around like this with your own money, very dissatisfied and will not in a lifetime make the mistake of referring anyone to use the institution.