Bad Service

Everytime I lose my Job and ask for a holiday premium,I get a funny treatment where old mutual deactivates my policies and the worst thing is that they terminate my funeral policies aswell without my knowledge,we had the same issue earlier this year where I complained and they said I was behind with some payments and I paid the R1700 to keep my policies active they they agreed to a 3 months holiday premium. Just a week ago I was a bit worried and started calculating months then only to find out this people deactivated my policies again then I called to ask for assistance and they are now telling me to gi to a branch and when I get there they are telling me their systems don't work and according to them I will have to wait a 6 months period and I am not happy with that at all. I have been with Old mutual since 2004 and had multiple policies and all I want from them us to reactivate my policies and transfer funds in to the other since I cant afford to pay multiple policies hence I am unemployed and all they want is me to pay them so they put me on a 6 months waiting period on something that isn't my fault.