KH
Kim H
1 reviews | Active since Jan 2013
05 Sept 2018, 09:00
Bad Service
So I called into your call center on Monday 03 September to find out my values and requested a statement and withdrawal form. I spoke to Moreen at 3:13pm and still awaiting on these documents.
Kim Harvey ********** 563
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Replies (2)
Old Mutual's replyOfficial
05 Sept 2018, 10:24Dear Kim
We received your review of 5 September 2018.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply05 Sept 2018, 10:24
Official
Dear Kim
We received your review of 5 September 2018.
We are sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
12 Sept 2018, 11:48Dear Kim
We refer to your complaint of 5 September 2018 and also refer to our telephone conversation of 7 September 2018.
During our conversation you mentioned that you did not have time to forward the e-mails between you and the advisor. According our records this policy is in a 5 year restriction which ends on September 2022. The funds will only be available after this date.
On receipt of the above, we will investigate this matter further.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply12 Sept 2018, 11:48
Official
Dear Kim
We refer to your complaint of 5 September 2018 and also refer to our telephone conversation of 7 September 2018.
During our conversation you mentioned that you did not have time to forward the e-mails between you and the advisor. According our records this policy is in a 5 year restriction which ends on September 2022. The funds will only be available after this date.
On receipt of the above, we will investigate this matter further.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,