bad service

It started out as a routine claiming process from my investment account on the 8th of Sep 15.I was assisted well with all the required documents handed in and was told my claim will be processed within 5 working days,so I waited up until 14th Sep 15 of which I was adviced to call by Joseph if the claim has not been seccessful so I did call because it was not successful,dats when my problems began.I started calling from 9:00am in the morning until with unpleasentry answers up until 14:00pm telling me about the bank statement that it did not reach the head office then I went back there again and found another consultant who said that they had a problems with the system and I have to start the process all over again and wait for 5 more days and then on my way out the guy who helped the 1st time (joseph) was hiding behind the desk so that I wouldn't see him.I invested my money so that when I have emergencies I would be able to make use of it but now I feel helpless and hopeless I've lost all faith in them,