Bad Service

I have been battling with finalizing a claim with Old Mutual , ref: CEB ********** 60 . I have been sending required documents to 3 of your guys as from March and there was no reply or acknowledgement or whatsoever . It is worse because the same documents were submitted for another claim in the same day but still they want them. I went to Mthatha bt ngebs mall Old mutual and was assisted by 'Nonxuba Tamsanqa' ********** , who told me to email those required documents on the 20-6-18 of which I did the same day. There was no response from him and the number on his business card " ********** 277 " has the most irritating and misleading caller tune ever , which goes " In a meeting , please call later " He does not respond to mails nor answer his phone . I don't understand why would one have such a caller tune on his business number, is it to avoid clients or what.

The only response I got from this guy was a very unprofessional response , which was "Sorry Tata I did not got the documents and also sorry i din;t answer your foun, can you please send to me"

I sent him those documents multiple times , I am not sure whether he is computer illiterate or what.

The agents at the branch say it is best to come to the branch because they don't see the emails sometimes ( WHAT THE HELL IS THAT???) why is there an email option if It is not efficient, Everyone is busy and we don't always have time to wait those long queues .

Please see to it that this is resolved urgently and that your guys respond to emails . Please tell the guy to not avoid clients on the phone and he should remove that misleading caller tune .

Thank you