Bad service

In 2008 I took out an education policy for my daughter. There was no complications with my premiums being deducted every month for the last 10 years. The policy matured and there was no communication throughout the policy history on any details. Whenever I enquired any details was given the run around. OLD MUTUAL COMMUNICATION SUCKS!!!. I went to the branch near me and then only learnt that the policy has matured in March 2018. I visited in May 2018, queried requirements and went the next day to complete relevant details, all was done and was advised that using my wife's account might be a problem, but was assured that I would be contacted if need be. My wife and I are married COP and this is the only bank account I use, I don't have a bank account to deposit this funds into besides my wife's account as my salary also goes into the same account. There was no communication once again and I went to the branch today and was advised that the bank account is a problem. Old Mutual never had the decency to advise me accordingly. There was 2 staff members trying to help and then I requested for the manager(Monwabisi Sokhela)) with not a pleasant attitude. He refused to help me and requested the only way is for me to open a bank account in my name. There was no options given and he just stood firm by his decision and didn't even try to help. I advised him that I would instruct my attorney to assist me, he stated I should.

WHY DOES A HUGE COMPANY LIKE OLD MUTUAL TAKE YOUR MONEY AND WHEN ITS TIME TO PAYOUT THERE IS ALOT OF REDTAPE. PLEASE HELP.