Bad service

On Monday I went to old mutual in Johannesburg cbd the consultant who was working at the reception was busy with his cellphone, when i approached him he didn't even bother to take his phone away while i talking to him. What upsets me more is every time i visit them they just ask if you have documents they require, they won't even take your Identification go into the system check your profile then explain to you for your request we need so and so documents. They'll just ask you of documents if you don't have they don't even give other option maybe online which I don't know they have but just to show interest that they want to help you.

I wanted to close educational plan.

No interest of helping client.