KM
Khanyisile M
1 reviews | Active since Dec 2016
24 Apr 2018, 12:27
bad service
I am starting to worry now with old mutual, I changed the banking details and when trying to call them to update on their side no one picks up, I was holding for more than 15 minutes with no luck and I did it several time but still no luck, I worry now because 1 day I will need them urgently with no response,
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Replies (2)0
Replies (2)
Old Mutual's replyOfficial
24 Apr 2018, 13:46Dear Khanyisile
We received your review of 24 April 2018.
We will investigate this matter and contact you to resolved.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply24 Apr 2018, 13:46
Official
Dear Khanyisile
We received your review of 24 April 2018.
We will investigate this matter and contact you to resolved.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
30 Apr 2018, 10:47Dear Khanyisile
We refer to your complaint of 24 April 2018.
Ie received confirmation that the bank details has been changed and that you have been informed accordingly.
If you have any further questions, do not hesitate to contact us again.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply30 Apr 2018, 10:47
Official
Dear Khanyisile
We refer to your complaint of 24 April 2018.
Ie received confirmation that the bank details has been changed and that you have been informed accordingly.
If you have any further questions, do not hesitate to contact us again.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,