BM
Bongi M

1 reviews | Active since Feb 2018

28 Feb 2018, 17:16

Bad service

Horrible service from the consultants, I have waited for 45 minutes while the consultants were talking to each other. Even when they are assisting the client they continue talking like nobody's business, its like a Tuck Shop.

0
Replies (2)
Old Mutual
Old Mutual's reply28 Feb 2018, 17:34
Official

Dear Bongi

We apologise for the poor service. We will investigate and contact you directly to resolve.

Regards

Brent Sellidon

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply16 Mar 2018, 14:16
Official

Dear Bongi

I received confirmation from Old Mutual Finance that you were contacted and an apology was offered for the service experience. The matter was addressed with the staff members concerned and I thank you for bringing this to our attention.

Kind regards

Belinda Hunt

Complaints Management

Best regards,