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nkosana D
1 reviews | Active since Aug 2017
09 Feb 2018, 09:51
bad service
called old mutual wanted to settle my loan I asked zamasha to give the banking details she asked for my ID number I gave and she asked lot of questions told her that I only want banking details she refused I asked for her manager she said manager is bzy that girl is very rude I only wanted to pay my balance. can someone who is not rude please call me and give me banking details so I can pay my loan
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Old Mutual's replyOfficial
09 Feb 2018, 10:56Dear Mr Dube
Thank you for the review.
We apologise for the inconvenience caused in this regard.
The agent needs to ensure that she provides you with the correct information. For that reason she needs to ensure that she views your profile in order to provide the correct information to you. We will however listen to he call and address any incorrect behaviour and/or rudeness.
We will make contact with you to resolve the matter directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply09 Feb 2018, 10:56
Official
Dear Mr Dube
Thank you for the review.
We apologise for the inconvenience caused in this regard.
The agent needs to ensure that she provides you with the correct information. For that reason she needs to ensure that she views your profile in order to provide the correct information to you. We will however listen to he call and address any incorrect behaviour and/or rudeness.
We will make contact with you to resolve the matter directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,