Bad Service

My mom had policies with OId Mutual for years whilst working for Dept of Health, however, when she went on pension on September 2016, she was advised by her employer that they will transfer and inform Old Mutual that she went on pension and the policy will be debited off her account as per her payslip. She did not worry for she was assured by her employer that her policies will ongoing. when she did an enquiry on a funeral policy and savings policy from Old Mutual, she was informed that she has nothing on her profile. she did not know better and she was fine with the fact that her employer took that schlep off her. in essence it means that Old Mutual gained, no correspondence has been given stating that the policy would lapse, NOTHING!!!! she has NOTHING to show for the years now and i feel its not right. same with me i have 2 policies with Old Mutual according to the system ONE has lapsed but the other one is still ongoing but the debit orders is for the same day. i would like to cancel my things with them and now my Mom has to start from scratch with her policies and she is 63 and i feel its not right...damn where is the ombudsman to assist in this instance