Bad service

I discovered that they deduct twice for the policy since June 2017.I went into the branch and complete the forms as I would take it the consultant knows what she us doing.just to be sent a sms saying the documents were not complete. I went back into the branch and they checked the forms again and said nothing were wrong. They resend it and would you believe me I recaived the same sms again and repeated this driving in and out four times and still not sorted out.I had to give them twice my bank statemet for which they don't pay. This happend the duration of November and today I'm sitting here again and still not sorted.now they can't find the bank statement . POOR POOR SERVICE. NOT RECOMMENDED FOR ANYONE