RD
Refilwe D
1 reviews | Active since Mar 2026
05 Mar 2026, 13:37
Bad service.
Old mutual does not want to give us our money. We put our claim on Friday 2026/02/27 up to today nothing is happening to our claim and noone is giving us feedback. I went to the branch still no help
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
05 Mar 2026, 15:17Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 15:17
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
RD
Refilwe D's updateReviewer Update
08 Mar 2026, 13:03Good Afternoon.
I finally got my money and Old mutual gave me a compliment gift for the delay caused. I was frustrated due to the pressure of not getting my money, but with their compassion, they made sure that I receive the funds immediately, the same day. Thank you so much for your assistance
I finally got my money and Old mutual gave me a compliment gift for the delay caused. I was frustrated due to the pressure of not getting my money, but with their compassion, they made sure that I receive the funds immediately, the same day. Thank you so much for your assistance
RD
Refilwe D's update08 Mar 2026, 13:03
Reviewer Update
Good Afternoon.
I finally got my money and Old mutual gave me a compliment gift for the delay caused. I was frustrated due to the pressure of not getting my money, but with their compassion, they made sure that I receive the funds immediately, the same day. Thank you so much for your assistance
I finally got my money and Old mutual gave me a compliment gift for the delay caused. I was frustrated due to the pressure of not getting my money, but with their compassion, they made sure that I receive the funds immediately, the same day. Thank you so much for your assistance
RD
Refilwe D's updateReviewer Update
08 Mar 2026, 13:06I retrieve messages written on the 05 March 2026.
RD
Refilwe D's update08 Mar 2026, 13:06
Reviewer Update
I retrieve messages written on the 05 March 2026.
Old Mutual's replyOfficial
08 Mar 2026, 13:55Hi Refilwe
We’re glad to hear that you received your funds and that we were able to resolve the delay and make things right.
We appreciate your patience during the process, and we’re happy we could assist you on the same day once everything was finalised. If you ever need anything further, we’re here to support you.
Thank you again for your kind feedback.
We’re glad to hear that you received your funds and that we were able to resolve the delay and make things right.
We appreciate your patience during the process, and we’re happy we could assist you on the same day once everything was finalised. If you ever need anything further, we’re here to support you.
Thank you again for your kind feedback.
Old Mutual's reply08 Mar 2026, 13:55
Official
Hi Refilwe
We’re glad to hear that you received your funds and that we were able to resolve the delay and make things right.
We appreciate your patience during the process, and we’re happy we could assist you on the same day once everything was finalised. If you ever need anything further, we’re here to support you.
Thank you again for your kind feedback.
We’re glad to hear that you received your funds and that we were able to resolve the delay and make things right.
We appreciate your patience during the process, and we’re happy we could assist you on the same day once everything was finalised. If you ever need anything further, we’re here to support you.
Thank you again for your kind feedback.