MC
Malusi C

1 reviews | Active since Sept 2020

13 Oct 2020, 12:02

Bad Service

I have been asked to submit the same information for the third time now, they give you a turn around time of 5 days for a claim but will send you to go submit the same thing you already have. I don’t understand why and how a claim would take so long and customer care never gives you any answers. Bad service!

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Replies (1)
MC
Malusi C's update20 Oct 2020, 16:15
Reviewer Update
Hi Coleen,

I just received another text which is asking me for information that was submitted already. How is it being such a nightmare to claim from Old Mutual? This is the 4th time already!