EB
Edward B
1 reviews | Active since Feb 2021
15 Feb 2021, 12:29
Bad service
I have recently been a victim of *****, and I have contacted Trans Union for a run down of all the transactions on my name. As I am not aware of any policies or accounts with Old Mutual I am trying to contact them to query this. However, they have no ***** Line and their complaints line just bounces you around till eventually the call fails. (1 Hour 30min+)
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
15 Feb 2021, 13:43Dear Edward B
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 Feb 2021, 13:43
Official
Dear Edward B
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
EB
Edward B's updateReviewer Update
15 Feb 2021, 14:27Due to the poor service I was forced to drive to 3 branches only to find out that all 3 of them don't even exist anymore. Time wasted, fuel wasted, and your website admin needs update the branch list. Unacceptable
EB
Edward B's update15 Feb 2021, 14:27
Reviewer Update
Due to the poor service I was forced to drive to 3 branches only to find out that all 3 of them don't even exist anymore. Time wasted, fuel wasted, and your website admin needs update the branch list. Unacceptable