WC
Wanda C
1 reviews | Active since Mar 2020
18 Jan 2025, 07:07
Bad service
Worse service ever I resigned from the company in September till now I have not received my pension money, I have been calling them every day Fr feedback only to be told the same thing over and over again with their rude and heartless agent who does not care about people, I am very disappointed shame but not supprised that is how old mutual operate, it took me 20 to 30 minutes to get through the consultant only to find out they can not assist,Nd they promise the supervisor will call me or they have escalated my query till today after 4 months I have not received my money
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
18 Jan 2025, 09:03Hello Wanda C, We sincerely apologise for the frustration and disappointment you've experienced regarding your pension payment. We understand how important this matter is to you, and it’s unacceptable that you have not received the support you deserve.
Your feedback is invaluable, and we are committed to resolving this issue as quickly as possible. We have escalated your case to ensure it receives immediate attention.
Thank you for your patience, and we appreciate the opportunity to make this right.
Regards
Old Mutual Complaints Management
Your feedback is invaluable, and we are committed to resolving this issue as quickly as possible. We have escalated your case to ensure it receives immediate attention.
Thank you for your patience, and we appreciate the opportunity to make this right.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Jan 2025, 09:03
Official
Hello Wanda C, We sincerely apologise for the frustration and disappointment you've experienced regarding your pension payment. We understand how important this matter is to you, and it’s unacceptable that you have not received the support you deserve.
Your feedback is invaluable, and we are committed to resolving this issue as quickly as possible. We have escalated your case to ensure it receives immediate attention.
Thank you for your patience, and we appreciate the opportunity to make this right.
Regards
Old Mutual Complaints Management
Your feedback is invaluable, and we are committed to resolving this issue as quickly as possible. We have escalated your case to ensure it receives immediate attention.
Thank you for your patience, and we appreciate the opportunity to make this right.
Regards
Old Mutual Complaints Management
WC
Wanda C's updateReviewer Update
20 Jan 2025, 16:10I just called this pathetic company with no morals, they just dropped the phone on my face, after they promised to call me, still i had to call them and no joy regarding my claim, what a shame on you
WC
Wanda C's update20 Jan 2025, 16:10
Reviewer Update
I just called this pathetic company with no morals, they just dropped the phone on my face, after they promised to call me, still i had to call them and no joy regarding my claim, what a shame on you
Old Mutual's replyOfficial
20 Jan 2025, 16:23Hi Wanda,
Our team sent you an email earlier today. It reads as follows:
"Dear AW Comb,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your claim.
I have escalated your complaint to our Superfund department, and one of our agents will be in contact with you to resolve the issue.
If you require any further assistance in the meantime, please don't hesitate to reach out.
Best regards, "
Our team sent you an email earlier today. It reads as follows:
"Dear AW Comb,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your claim.
I have escalated your complaint to our Superfund department, and one of our agents will be in contact with you to resolve the issue.
If you require any further assistance in the meantime, please don't hesitate to reach out.
Best regards, "
Old Mutual's reply20 Jan 2025, 16:23
Official
Hi Wanda,
Our team sent you an email earlier today. It reads as follows:
"Dear AW Comb,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your claim.
I have escalated your complaint to our Superfund department, and one of our agents will be in contact with you to resolve the issue.
If you require any further assistance in the meantime, please don't hesitate to reach out.
Best regards, "
Our team sent you an email earlier today. It reads as follows:
"Dear AW Comb,
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your claim.
I have escalated your complaint to our Superfund department, and one of our agents will be in contact with you to resolve the issue.
If you require any further assistance in the meantime, please don't hesitate to reach out.
Best regards, "
Old Mutual's replyOfficial
20 Jan 2025, 16:23Your matter is currently with our Claims team and you can expect feedback within 3 business days.
Old Mutual's reply20 Jan 2025, 16:23
Official
Your matter is currently with our Claims team and you can expect feedback within 3 business days.