Bad Service

I cancelled my policy on Tuesday , I still have been waiting for my money to be paid back.I went to the branch on Saturday and asked what I would need to have with me to cancel the policy and Portia Modibedi told me that would need to have my ID and Bank Statement.I went there on Tuesday to finally cancel but then I was told I need a tax clearance ,had wasted ,Kate Modensela would not anwer all questions I had.I m very disappointed of the service .