SJ
Sindisane J
1 reviews | Active since Sept 2021
29 May 2025, 18:01
Bad service
The worst experience ever. I app**** for a loan was approved, followed all the right channels and even accepted the debi-check mandate. Just as I'm waiting for the money to be deposited into my account I'm told I have to produce an ID smart card I app**** for in 2023( which I don't have or never app**** for) regardless of the proof I've sent I'm told my application is put on hold until I produce the smart card I never even app**** for. Aren't all the checks done before approval and signing of documents? Extremely poor service..
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
29 May 2025, 18:07Hi Sindisiwe
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 May 2025, 18:07
Official
Hi Sindisiwe
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
SJ
Sindisane J's updateReviewer Update
29 May 2025, 18:19Basically I'm being accused of *****, I have requested proof of cancelation that I'm still waiting for.
SJ
Sindisane J's update29 May 2025, 18:19
Reviewer Update
Basically I'm being accused of *****, I have requested proof of cancelation that I'm still waiting for.
Old Mutual's replyOfficial
29 May 2025, 18:30We note your messages, and we will provide you with an update via email.
Old Mutual's reply29 May 2025, 18:30
Official
We note your messages, and we will provide you with an update via email.
SJ
Sindisane J's updateReviewer Update
01 Jun 2025, 08:37Thank you for your swift response and attending to my complaint within such a short period. I went from being a very frustrated to a very relieved client in 24 hours .
SJ
Sindisane J's update01 Jun 2025, 08:37
Reviewer Update
Thank you for your swift response and attending to my complaint within such a short period. I went from being a very frustrated to a very relieved client in 24 hours .
Old Mutual's replyOfficial
01 Jun 2025, 09:50Good day Sindisane J,
Thank you for your kind words. We're glad to hear that you're feeling relieved and that we could turn things around for you so quickly. Your feedback means a lot to us!
Regards,
Old Mutual Complaints Management
Thank you for your kind words. We're glad to hear that you're feeling relieved and that we could turn things around for you so quickly. Your feedback means a lot to us!
Regards,
Old Mutual Complaints Management
Old Mutual's reply01 Jun 2025, 09:50
Official
Good day Sindisane J,
Thank you for your kind words. We're glad to hear that you're feeling relieved and that we could turn things around for you so quickly. Your feedback means a lot to us!
Regards,
Old Mutual Complaints Management
Thank you for your kind words. We're glad to hear that you're feeling relieved and that we could turn things around for you so quickly. Your feedback means a lot to us!
Regards,
Old Mutual Complaints Management