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Nosipho R
1 reviews | Active since Oct 2014
02 Jul 2025, 11:35
BAD SERVICE
I left my employer on the 9th of May 2025 and submitted my claim on the 2nd June 2025. I followed the instructions to a tee - but I have not haven't received my funds. I received an sms on the 13th of June stating that they've sent my claim to Sars it will taake 2-3 working days. On the 23rd of June I called and spent almost 30 minutes on the line - the lady advised me that my claim was sent to Sars on the 13th, she will escalate it to the next department. I just called again today the consultant advised that there was a duplicate my claim was sent twice to Sars, cancellation of request will take 48hours. Can someone please assist me, I need this money to pay for my kids fees.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Jul 2025, 12:41Good day Nosipho R,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply02 Jul 2025, 12:41
Official
Good day Nosipho R,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
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Nosipho R's updateReviewer Update
07 Jul 2025, 08:24I'm haven't received any feedback from Old mutual regarding my claim. No call, no message, no emails. If I don' get my money, I will report this matter to ombudsman.
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Nosipho R's update07 Jul 2025, 08:24
Reviewer Update
I'm haven't received any feedback from Old mutual regarding my claim. No call, no message, no emails. If I don' get my money, I will report this matter to ombudsman.
Old Mutual's replyOfficial
07 Jul 2025, 09:30Good day, Nosipho.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Jul 2025, 09:30
Official
Good day, Nosipho.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management