BAD SERVICE

I am so disgusted with the service I have received from Old Mutual. I submiited my documents on the 19 April to withdraw from the old scheme pension fund. I spoke to one your managers through Boitomelo Ntshala who said the latest I will receive my funds is the 12 June. I have been following up the whole week from the 8 June 2015. To make sure that everything is on track. I have made financial commitment, based on the date of 12 June. No payment has been received by me and nobody bothered to tell me what is the delay. I phoned the call centre yesterday for the umpteenth time the manager the Felicia Reethling refused to speak to me. The call centre agent was literally begging her to take my call and she refused. That Felicia cannot be a team leader , if that is her behaviour. I am very irritated by the incompetence and unprofessionalism I experienced at Old Mutual this past week. I WANT MY MONEY TO BE PAID TO ME ON THE 15 JUNE BEFORE 12 MIDDAY.