BAD SERVICE

My ****her passed away in February, he had a retirement annuity with Old Mutual, I sent in all the documents on the 12th of May, I had to follow up to ask them if they received the information, until today no one has contacted me to say if all the documentation is correct or if they need anything. this is supposed to be paid out quickly because I am the only child my ****her was not married my mother filled in the documentation to say that she does not want the money I don't understand what the delay is, if old Mutual is behind on work is it fair for the people who invest money with them to wait until they can do their jobs properly? I don't think so, I just know that in the future I will not invest or take any policy with old mutual or recommend it to anyone. thanks Old Mutual you always disappoint